Frequently Asked Questions
Your guide to shopping the best gear at Store DJ
What are your shipping rates and delivery times?
We offer standard and express shipping across the country. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Shipping costs are calculated at checkout based on the weight of your gear.
Do you offer a warranty on electronic equipment?
Yes, all products purchased from Store DJ come with a minimum 12-month manufacturer warranty. Some premium brands offer extended coverage, which will be specified on the individual product page.
What is your return policy for opened items?
We accept returns within 30 days of purchase. Items must be in their original packaging with all accessories included. Please note that software, headphones, and styluses cannot be returned once opened due to hygiene and licensing restrictions.
Can I track my order once it has been dispatched?
Absolutely. As soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Afterpay and Zip to help you get your gear now and pay later.
Do you provide technical support for setup?
Yes, our team of experts is available to assist you with basic setup and troubleshooting. You can contact our support team via email or live chat during business hours for assistance with your new hardware.