Returns & Exchanges
At Store DJ, we want to ensure you have the right gear for your performance, which is why we offer a flexible 14-day return policy on most electronic equipment and accessories. If your purchase doesn't meet your technical requirements, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return, or contact our support team with your invoice number.
Prepare Your Gear
Ensure the product is in its original condition with all internal packaging, manuals, cables, and software licenses intact and unredeemed.
Ship to Service Center
Securely pack your items and attach the provided return authorization label before dropping the package off at any authorized shipping location.
Technical Inspection & Refund
Once our technicians verify the hardware's condition, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing